Company Info > FAQ
FAQ

Frequently Asked Questions  

1. Can I place an order without registering?  
You cannot place an order without registering. We require registration for your order because your account is preloaded with a $10 credit you can use on your first order. Additionally as you place orders you will accumulate more credit. Plus by logging into your account you can easily check the status of any past or pending orders. You can click here to register: http://www.e4wholesale.com/user/login.aspx.
Back To Top

2. How do I place an order? 

To place an order please log into your account.

Then add the items you wish to purchase to your shopping cart.

Once all the items you wish to purchase are in your shopping cart please click “Proceed to Checkout”.

On the next page you will enter your shipping address. Please select your country before attempting to select your state.

The next page will ask “How would you like to Pay?” To pay using your PayPal account or any major credit card please select the “PayPal” option. The credit option refers to Ever-Pretty credits and gift cards and will only be selected if your credit total is enough to pay for your entire order. Once you have selected your payment method, please click “Continue”.

The next page will say “Review Your Order”. On this page please make sure that all your order information (product quantities and sizes, shipping address, shipping method) are all correct. On this page you may enter any promo codes you may have in the box labeled “Gift Cards & Promotional Codes.” If you have any Ever-Pretty credits you would like to apply to your order please enter the amount of credit in the “Credit Discount” box.

If all the information is correct on the “Review your Order” page please click the button that says “Place your Order”.

If you are paying with PayPal or a credit card you will be directed to PayPal to complete your payment. If you have a PayPal account please just log in and complete payment. If you do not have a PayPal account you will select the option that says “Don’t have a PayPal account? Pay with card instead” and you will enter your credit card information.

You will receive an on screen confirmation and an email confirmation that your order has been completed and paid for.
Back To Top

3. What are the payment options? 
You may pay for your order using your Paypal account, your Credit Card, or Ever-Pretty credits. All credit card payments are taken via PayPal, they are the secure 3rd party that processes our payments. You do not need a PayPal account to checkout; you may simply checkout as a guest and pay using your credit card.
Back To Top

4. How long is the delivery time? 
Express usually takes about 5-10 working days to arrive, while air mail takes about 3-6 weeks to arrive.
Back To Top

5. What is the difference among US size, UK/AU size and Euro size for EP/AS style?

US

4

6

8

10

12

14

AU/UK

8

10

12

14

16

18

Euro

36

38

40

42

44

46

   
  What is the difference among US size, UK/AU size and Euro size for HE/AP style?

US

6

8

10

12

14

16

AU/UK

8

10

12

14

16

18

Euro

38

40

42

44

46

48

Back To Top

6. What is the return policy? 
Please click here to view our return policy: http://www.e4wholesale.com/page/helpdetails-18-55.html
Back To Top

7. What is the wholesale reward? 
Order Amount Reward Store Credit
Under US $350 None
US $500-$999 0.5% of the order amount
US$1000-$1999 2% of the order amount
US$2000-$2999 4% of the order amount
US$3000 & Above 7% of the order amount
For more information, please click live chat or email us at e4wholesale@ever-pretty.com.


8. Why was my credit card declined? 
Your credit card may have been declined for a variety of reasons, please check below for the most common and double check that you have entered all your information correctly.
1. Please check your account balance as it may not have sufficient funds to complete your purchase.
2. Please check the required information, such as your credit card number, CVV2 number, billing address, etc.
3. Please check your card type to ensure that it is accepted by our system.
4. Have you recently moved? If your billing address has not been completely updated to your new address this could cause your card to be declined.
Back To Top


9. I like a dress on the site, how can I ensure it will fit me? 
Everyone’s body measurements are different depending on heights and body types. This is why we provide the measurements of the dress itself when it is laid flat on a table. We recommend that you compare these measurements with a dress you already own and that fits well to determine the best size. If you see that your body measurements are an exact match for the dress (fabric) measurements of a certain size please consider going up one size.
Back To Top

10. Do you have a catalog? 
No, we do not have a physical catalogue. All of our products can be viewed directly on the pages of www.e4wholesale.com.
Back To Top

11. I made an order, but I did not pay for it right away. How can I pay for it later? 

Please log into your Ever-Pretty account. Click on “My Orders”, then click on “Awaiting Payment Orders”. This will pull up any pending orders you have created that are awaiting payment. To the right of the order number will be a link saying “Pay Now”, please click that link. This will pull up your order details, please review to make sure your order information is correct. If everything is correct please scroll to the bottom of the screen and click the button saying “Pay”. You will then be directed to PayPal to complete your payment. Please see our Payment Methods page for more information.
Back To Top

12. What should I do if my country is not listed as a shipping option? 
Please contact us and we will further assist you. We can be reached via email at e4wholesale@ever-pretty.com.
Back To Top

13. How can I purchase wholesale? 
You need to order minimum item amount high than US $300.
Note: The website price is the wholesale price. Wholesale customers will receive reward after they place their order for more than US$300, the system will automatically reward the credit to your account.
Back To Top

14. How can I calculate the shipping cost? 
We calculate the postage based on the total weight of the dresses. We quote the same rate as it costs our shipping services to ship your item .
We provide shipping services to most countries of the world, and we provide express shipping services to many countries.
Detailed shipping charges will be calculated automatically during checkout stage.
Back To Top

15. Do you provide pictures of the dresses? 
We do not provide pictures without a logo. We provide dress pictures with our logo or your own logo embedded. It is FREE as a promotion when you place your order through our website.
Back To Top

16. How do coupons work? 
1. We send coupons via promotional emails, just click the link to get it. (All subscribed buyers will receive our promotional emails.)
2. We list them on our homepage, blogs, forums, and anyone can use them.
3. Please use your coupon during the specified date.
4. Coupons can be used as cash on your order.
Back To Top

17. How do I use a coupon?
Enter coupon codes during check out in the box labeled “Gift Cards and Promotional Codes”, and click “Click to calculate discounts” button. For more details click http://www.e4wholesale.com/page/helpdetails-17-50.html
Back To Top

18. What is a gift card? 
Gift cards helped you buy more dresses with less money. Your gift card value will be added into your account as store credit, you can use it as cash in your order, which will help you save on your purchase.
Please email: e4wholesale@ever-pretty.com to receive more information about gift cards.
Back To Top

19. Where can I buy a gift card? 
Log into your account, click “My Account” information, then click "Buy Gift Card" on the left navigation to buy gift cards. Click here for more details here: http://www.e4wholesale.com/user/buygiftcard.aspx
Back To Top

20. Do you have a physical store location?
No, at this time we do not have a physical store location. Ever-Pretty is an online only business.
Back To Top

 

Newsletter:

Hot Categories: Evening Dresses, Bridesmaid Dresses, Prom Dresses

Link Partners: Contact Us/ About Us/